Why?

We connect people to Hawaii Government

Our secret sauce:

Fast-track eGovernment service implementation regardless of:

our partner's technology;

a citizen's tech-savvy;

ability to fund

1997 Survey

National survey identifies Hawaii as

49th in nation.

Learn from the Top 10

• What they were doing
• How they were doing it
• How they funded it

RFP Issued in 1999

• Fast-track eGovernment
• Self funding/ transactional mechanism for services
• Whole life-cycle services
• Limited capacity for T&M
• Marketing/ Outreach included
• Perpetual for-use-only license

Teri Berschneider

Director of Operations

Russell Castagnaro

President / General Manager

Zheng Fang

Director of Operations

Carrie Miyasato

Your Liaisons

Rosie Warfield

Burt Ramos

Amy Hsu

Jerome Koehler

Project Managers

What we do..  

Run ehawaii.gov

• Full Lifecycle Software Development
• Customer Service
• Outreach and Marketing
• State Internet Portal

HIC provides tier 1 and 2 customer support for our services as well as many services that we do not provide.

We field all Credit Card/ eCheck payment questions and attempt to resolve any disputes before involving partner staff.

Portal Services

Best of the Web!

More Awards

my.hawaii

450+ websites

112+ Services

eGov Services

eHawaii.gov Services

eHawaii.gov Services

Where HIC's Revenue Comes From...

Judiciary Funds Collected

HIC Portal Fees and T&M Funds Collected

Note: Does not include $359K in payment processing fees

30 Services

12 BREG

8 PVL

5 Insurance

3 Real Estate

2 Admin Hearings

1 DFA

BREG leads the sector!

Avoided Costs

BREG had $750,000 in 2015

Avoided Costs

PVL had $250,000 in 2014

Avoided Costs

Insurance had $50,000 in 2014

Avoided Costs

DCCA Success Stories

An award winning system that allows interested parties to monitor any changes for a registered entity.

BREG Annual Business Reports

almost 90% of all businesses file their reports electronically through the portal.  Most never need to be viewed by a person.

PVL and REB have implemented Single Sign On for all license types and a personal portal for all communications between licensees and the state.

PVL has implemented initial Guard applications.  The service integrates with myPVL.  

More new services

• More Initial license applications
• Electronic/ Remote printing of pocket cards
• Major upgrade to Annuals
• Securities Licensing System

Service Offerings

Mobile Applications

We provide access to government services via any device.

• DCCA
• Judiciary
• City and County of Honolulu
• Attorney General
• Budget and Finance
• Public Safety Dept.
• Dept. of Taxation
• DLNR
• DLIR
• DBEDT

Payment Processing

• HIC processed $2 Billion for the state and counties in 2015 via Credit Card, Electronic Check (ACH) and invoice.

• Great pricing
• HST schedule
• Customer service
• PCI - DSS Compliant
• Local Banking (BOH)
• Credit Card
• eCheck (ACH Debit)
• Invoice
• Cryptocurrency

Bill Presentment

• Give access online to invoices and secure payment. 
• Create single use invoices for miscellaneous collections.

Licensing and Permiting

Multiple partners have permitting or Licensing functions that are manual or need serious improvement.  We have implemented solutions for many of them.

• DLIR
• Department of Health
• Attorney General
• DCCA
• Public Safety Dept.
• Dept. of Taxation
• DLNR

Form Processing / Intake

Almost every department/ division needs to accept forms or other information electronically.  HIC has a framework called WikiFlow that allows us to process forms securely, safely on any computer, operating system or browser.

• Validation
• Required fields
• Routing/ approval
• Payment processing
• Permit/ license generation
• PDF generation / Archiving
• Integration with CMS / Archival System

Constituent Services

Requests for the Governor's and Lt. Governor's office are routed to a CMS for tracking and fulfillment.

Citizen Success Stories

Customer Service

 Our customer service staff handle phone, emails, and live chats for all services, as well as providing technical support and answering billing questions.

59,337

(covering 54 services)

CUSTOMER SERVICE RESPONSES LAST YEAR

You folks are awesome, efficient, and professionals!!!
You are an asset in the government sector. I am not a
high-tech individual but your help made my life easier. Thank you very much again.

Customer Service Feedback

I am in deep appreciation for your immediate response to my questions thank you so much for your time and for making my experience with your office a pleasurable one!"

I received always the answers very quickly, considering different time zones, as if I was the only client that you have (and I know you have a lot of requirements from people)!!! Thank you Support Team! Mahalo.

Contract Details

Services

• Service development, maintenance and hosting
• Web site development, maintenance and hosting
• Marketing and outreach
• Customer service
• Payment processing and account services
• Mobile applications 

Conditions...

• Unlimited three year renewals
• Fee oversight/ administration
• State retains perpetual For-use license
• Cancel for convenience