Revenue: from skeptic to champion
Influence without authority.
Colorado's Department of Revenue didn't want our AI platform. They had
their own vendor, and the Governor's office was pressuring adoption.
Instead of forcing it, we negotiated: we wouldn't compete if they went
mobile-friendly. Eighteen months later they were our second-largest
partner, and they brought Public Safety with them.
Hawaii: building a digital government business
Commercial leadership and long-term scaling.
I joined Hawaii Information Consortium in 2003, when the whole company
had seven staff and was losing money. Over 13 years and three roles it
became a 54-person, self-funded business with a $10M P&L, doubled net
revenue, and $2B+ a year in payments, and Hawaii went from 43rd to 1st
in the nation for online government services.
Related projects: eHawaii.gov Portal, HIC Payment Engine
ETHDenver: from losses to surplus
Financial discipline without breaking the culture.
As SporkDAO's Chief of Staff, I helped put governance and financial
controls around the world's largest Web3 event. The 2024 event was its
first profitable year after seven years of losses: a $1.3M surplus,
with an NPS of 59.6, and the community culture that made it work
intact.
Related projects: ETHDenver 2024