Colorado Rulemaking Portal
AI-assisted self-service search that helps people and businesses find the regulations that apply to them
The problem
Many people start a business or take on licensed work without understanding the regulations they have to operate under. The rules that apply to a single activity can span multiple agencies and jurisdictions, so even motivated people struggled to find them.
What I did
My last project at the State of Colorado applied what we had learned from the contact-center AI work to a self-service utility: one place where individuals, licensed professionals, and businesses can find the rules and regulations that apply to their activities, by asking a full question or typing keywords. It looks simple, but it had to bring together rules from many organizations and jurisdictions.
We launched it with a RAG-type conversational interface. After watching how people actually used it, we kept the AI-based retrieval underneath and moved the front end to a more conventional search experience.
What it taught me
Real usage, not the demo, decides where AI belongs. In regulated work people need to reach the rule itself, so the AI earned its place where it helped them find the right rule faster.